My so called life: service

My so called life: service

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Showing posts with label service. Show all posts

Showing posts with label service. Show all posts

Sunday, January 1, 2017

Astro Customer Service and IVR - Engineered to piss people off : Part 2

Astro Customer Service and IVR - Engineered to piss people off : Part 2

akubeejays January 01, 2017 0 Comments

While my previous post was about the poor User Experience design of the customer service IVR of Astro, which by the way i forgot to menti...

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Saturday, December 31, 2016

Astro Customer Service and IVR - Engineered to piss people off : Part 1

Astro Customer Service and IVR - Engineered to piss people off : Part 1

akubeejays December 31, 2016 10 Comments

I have been working with a mass market consumer facing service for the past 12 year. So believe me, when i complain, and take actions or...

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Thursday, December 4, 2014

Customer is always right - Thing of the Past

Customer is always right - Thing of the Past

akubeejays December 04, 2014 0 Comments

I sent the below letter to courts just now... we'll see how this goes... Dear Courts, I am extremely unhappy the way ...

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